Enerview
Privacy Policy
Who are we?
Shenzhen Growatt New Energy Co., Ltd. Is a global leading distributed energy
solution provider, specializing in sustainable energy generation, storage and
consumption, as well as energy digitalization. Through this APP, we aim to
provide you with intelligent and user-friendly software and services and
enhance your user experience of the Growatt product family.
We respect your personal privacy rights. This Agreement is intended to explain
how we collect, share and use your personal information and how you can
exercise your privacy rights. If you have any questions or concerns about our
use of your personal information, please contact us using the contact details
shown at the bottom of this agreement.
Growatt strictly abides by laws and
regulations and follows the privacy protection principles below to provide you
with safer and more reliable services:
1. We do our best to prevent your information from being leaked, damaged or
lost through reasonable and effective information security technology and
management procedures.
2. Customized privacy setting: We provide you with various information
management options so that you can make appropriate choices to manage your
personal information.
3. Confidentiality of communications: We strictly abide by laws and
regulations to protect your communication confidentiality and provide you with
secure communication services.
4. Reasonable necessity: we only collect necessary information from
you in order to provide you and other users with better services.
5. Transparency: We strive to explain the Privacy Policy to you in a
concise and understandable manner so that you can clearly understand how we
handle information.
6. Privacy protection in product design:
We integrate the concept of privacy protection into all
aspects of product or service development, and take legal, product, design and
other factors into consideration in our privacy protection design.
This "Privacy Policy" mainly explains to you:
a) The types of information we
collect;
b) The purposes for which we collect
the information;
c) Your rights.;
Please read the "Privacy Policy" (hereinafter referred to as
"this Policy") carefully to learn more about how we collect and use
information, so that you can better understand our services and make
appropriate choices.
If you use our services, you agree with what we have stated in this policy.
Unless otherwise agreed, terms used in this policy have the same effect as terms
in the Service Agreement.
If you have any questions, please contact us.
I. The types of information we collect
During your use of Enerview products
and services, we will collect and use personal information about you from you
or third parties. We will comply with laws and regulations and follow the
principles of legality, fairness, necessity and good faith. Your personal
information that we collect and use includes:① Information necessary
for the core business functions of Enerview and its related services. Such
information is necessary for the basic operation of the APP. If you refuse to
provide it, we will not be able to deliver services normally. ② Information collected by additional business functions. For such
information, you can choose whether to authorize us to collect the relevant
information. If you refuse to provide, you will not be able to use the related
functions normally, but it will not affect the use of the core functions of the
APP.
We
will collect and use your personal information in the following scenarios:
(1) When you register and log in to
your Enerview account, we will collect the following information from you:
mobile phone number, email address, and password to create your personal
account and perform identity verification to ensure account security. This
information is necessary for the core functions of Enerview products and
services. If you refuse to provide the above information, we will not be able
to provide you with services.
(2) You can also use a
third-party platform account (such as Facebook, or Apple) to log in. If you use
a third-party platform account to log in, we will obtain relevant information
(such as username, and avatar) under the third-party platform account with your
authorization. And we still need your mobile phone number for authentication.
If you refuse to provide the above information, you will not be able to log in
with your third-party platform account, but it will not affect the regular use
of other functions.
(3) The purpose of collecting and
using your mobile phone number is to meet the identity information
authentication requirements of relevant laws and regulations. If you refuse to
provide it, you may not be able to register an account.
(4) After you log in to your
account, you can further complete your information and modify your nickname and
avatar. If you want to change your avatar, you will need to provide your mobile
phone album authorization.
2. Connect and control
equipment
When you use Enerview to connect to a Growatt
product or a third-party device, we will need to collect your location
information, Wi-Fi list information, and Bluetooth information to help you
connect your phone to your device and control your devices from your phone.
Once you complete the connection setup, you can monitor the running status of
your device and remotely control your devices through Enerview App. This is the
core function of Enerview APP. If you refuse to provide the above information,
you will not be able to use this core function.
3.
WiFi collector configuration log
When you use WiFi for network configuration, we will collect your configuration
logs for information such as the configured WiFi name, your recent
configuration operations, country information, and the currently used APP
version, so that we can troubleshoot the reasons for WiFi collector
failure, and improve the success
rate of WiFi configuration as well as your network experience.
4.
Device operation log
When you successfully connect your device with Enerview
and control it from your smartphone, we will collect your device operation log.
This is used to collect abnormal records of the device, and solve problems in
time to ensure your user experience.
5. Maintain the operation
of the APP
During your use of Enerview App, we will obtain your
mobile device information, including Mac address, CPU information, memory
information, SD card information, and operating system version, to collect
application exception information. If there is a problem with the application,
the system will report an error to ensure the stability and safety of the
system.
6. Report a problem
When you have a problem to
report, you can describe your problem more clearly by uploading a photo or
video. If you choose to upload a photo or video, we will get your album
information.
7. We may collect your IMEI code, or software installation list,
only to prompt software version upgrade
The IMEI code is
only used as your login identification to protect your login information and
prevent unauthorized account login from different places and hacker attacks. If
an abnormal login occurs, this will issue a warning and provide relevant login
evidence for traceability.
II. The purpose of the collected information
We strictly abide by the provisions of laws and regulations and the agreement
with users, and use the collected information for the following purposes. If we
use your information beyond the following purposes, we will explain to you
again and obtain your consent.
• Provide you with services.
• Allows you to personalize
settings. For example, language settings, location settings, personalized help
services.
• For product development and
service optimization. For example, if our system fails, we will record and
analyze the information generated when the system fails to optimize our
service.
• For security purposes. We will use
your information for identity verification, security protection, anti-fraud
monitoring, archive backup, customer security services and other purposes. For
example, when you download or install software, detect malicious programs or
viruses, or identify fraudulent information.
• Used for software management, such
as software certification, software upgrade, etc.
In order to help improve our services, enhance user experiencem, or for other
purposes with your consent, we may use the collected information for other
services we provide (subject to
compliance with relevant laws and regulations). For example, the information collected
when using one of our services might be used to display personalized content or
advertisements to you in another service, or for purposes such as user research
analysis and statistics.
To ensure the security of our services and to help us better understand how our
applications are performing, we may log information such as your use frequency,
failure information, overall usage, performance data, and the source of the third-party
applications. We do not match the information we store in analytics software
with personally identifiable information you provide in the app.
III. Management of your personal information
3.1 When using our services, you can access, modify and delete the registration
information and other personal information you provide, or you can contact us with
contact information provided by us. The scope and methods by which you can
access, modify and delete personal information depends on the specific service
you use. For example, if you want to stop sharing your geographic location
information when using geographic location-related services, you can stop
sharing by turning off the mobile phone positioning function, or stopping
software and hardware services and communication services.
3.2 We will collect and use your information only to perform the functions of
our products or services as described in this policy. If you find that we
collect and use your personal information in violation of laws, administrative
regulations or mutual agreement, you can ask us to delete related information.
If you find that your personal information collected and stored by us is
inaccurate, you can also ask us to correct it. Please contact us via the
contact details set out in this policy.
3.3 When you access, modify and delete relevant information, we may require you
to perform identity verification to ensure the security of your account.
3.4 Please understand that due to technical limitations, legal or regulatory
requirements, we may not be able to meet all your requirements, and we will
respond to your requests within a reasonable period of time.
IV. Information we share
We strictly limit the sharing of information in accordance with the provisions
of laws and regulations. For example:
4.1 With your prior consent, we may share your personal information with third
parties, including: Amazon, Google smart speaker voice and push services, push
is only pushed to mobile phones and APPs when you open and allow;
4.2 For the purpose of operating and maintaining services, we may cooperate
with third-party partners (third-party service providers, contractors,
application developers, etc., for example, service providers that send emails
or push notifications on our behalf, or map service providers who provide us with location services)
(they may not be located in your jurisdiction) and for the following purposes:
4.2.1 To provide you with our services;
4.2.2 To provide you with remote, offline and other operation and maintenance
services through the platform;
4.2.3 To achieve the purposes described in the " The purpose of the collected information” section;
4.2.4 To perform our obligations and exercise our rights under the Service
Agreement or this Policy;
4.2.5 To understand, maintain and
improve our services. If we share your information with a third party, we will
use encryption, anonymization and other means to ensure the security of your
information.
4.3 We may disclose your personal information for the following purposes:
4.3.1 To comply with applicable laws and regulations and other relevant
regulations;
4.3.2 To comply with court judgments, rulings or other legal proceedings;
4.3.3 To comply with the requirements of relevant government agencies or other
legally authorized organizations;
4.3.4 When we have reason to believe
that we need to comply with relevant regulations such as laws and regulations;
4.3.5 In order to implement the relevant service agreement or this policy,
maintain the public interest, and protect the personal and property safety of
our customers, us or our affiliated companies, other users or employees, or
other legitimate and necessary purposes.
V. Information we may send to you
5.1 Service-related announcements
We may send you service-related announcements when necessary (for example, when
a service is suspended due to system maintenance). You may not be able to turn
off these service-related, non-advertising announcements.
VI. Location and duration of stored information
6.1 Location of stored information
To comply with laws and regulations, we will store all collected personal
information of users within their local territory.
6.2 Duration of stored information
In general, we will only retain your
personal information for the shortest period necessary to achieve the purposes.
However, under the following circumstances, we may change the storage period of
personal information as required by laws:
6.2.1 To comply with applicable laws and regulations;
6.2.2 To comply with court judgments, rulings or other legal proceedings ;
6.2.3 To comply with the requirements of relevant government agencies or
legally authorized organizations;
6.2.4 When we have reason to believe that we need to comply with relevant
regulations such as laws and regulations;
6.2.5 In order to implement the relevant service agreement or this policy,
maintain the public interest, and protect the personal and property safety of
our customers, us or our affiliated companies, other users or employees, or
other legitimate and necessary purposes.
6.2.6 For users who have not been active for a long time and have no data
transmission for more than a certain period of time, Growatt may periodically
clear the data.
When our products or services stop operating, we will notify you by means of
push notifications, announcements, etc., and delete or anonymize your personal
information within a reasonable period.
VII. Information security
We provide appropriate security measures for your information to prevent its
loss, improper use, unauthorized access or disclosure.
7.1 We strictly abide by laws and regulations to protect user information.
7.2 We will use various security protection measures within a reasonable
security level to ensure the security of information. For example, we use
encryption technology (eg, TLS, SSL, MD5), anonymization and other means to
protect your personal information.
7.3 We establish special management systems, processes and organizations to
ensure information security. For example, we strictly limit the scope of people
who have access to information, require them to comply with confidentiality
obligations, and conduct personnel reviews.
7.4 In the event of a security incident such as personal information leakage,
we will activate emergency plans to prevent the expansion of the security
incident, and notify you in the forms of push notifications, announcements,
etc.
VIII. Scope of application
This policy applies to all our services. However, some services have specific
privacy guidelines/statements that are more specific about how we handle your
information in that specific service. In the event of any inconsistency between
this policy and the privacy guidelines/statements of a specific service, the
specific privacy guidelines/statements shall prevail.
Please note that this policy does not apply to services provided by other
companies or individuals. For example, you log in to services provided by other
companies or individuals by using your account.
Your use of these third-party services is subject to their privacy policies
(not this policy), and you need to read their policies carefully.
IX. How your data is transferred around the world
Growatt is a multinational company, which means that your data collected by
Growatt may be accessed, stored and processed in the country/region where you
use products or services; or in other countries/regions where Growatt or its
Affiliates, subsidiaries or service providers, business partners locate. Data
protection laws in these countries may differ. In such cases, we take steps to
ensure that the data we collect is processed in accordance with the
requirements of this Policy and applicable laws. This includes the use of
various legal mechanisms, such as signing standard contractual clauses approved
by the European Commission or requesting your cross-border Consent to transfer
data, or implementing security measures such as data anonymization prior to
cross-border data transfers.
X. Your rights as a data subject
At any point in our possession or processing of your personal data, you, as a
data subject, reserve the following rights:
• Right of access - you have the
right to request a piece of information we hold about you.
• Right to rectification - you have
the right to rectify any inaccuracies or incompleteness in the data we hold
about you.
• Right to Forget - In certain
circumstances, you may request that the data we hold about you be deleted from
our records.
• Right to Restriction of Processing
- Under certain conditions, the right to restrict processing applies.
• Right to Portability - You have
the right to transfer data we hold about you to another organization.
• Right to object - you have the
right to object to certain types of processing, such as direct marketing.
• Right to object to automated
processing (including profiling) - You have the right to receive the legal
effects of automated processing or profiling.
• Right to Judicial Review: If the
organization rejects your application under the right of access, we will
explain why. All requests above will be sent if third parties are involved in
the processing of your personal data.
XI. Agreeing to this policy
Agreeing to this Privacy Policy means that you allow us to process your
personal data for the specified purposes. Growatt processing of your personal
data requires your consent. If we ask you to provide sensitive data, we will
tell you why and how this information is used. You may withdraw your consent at
any time (contact Growatt at service@ginverter.com).
XII. Complaints
If you wish to lodge a complaint about the way Growatt has handled your
personal data or handled your complaint, you have the right to lodge a
complaint directly with the supervisory authority and the data protection
representative in the name of the organization, the Data Protection
Officer/GDPR owner.
XIII. Contact us
If you have any questions about this policy or other related matters, you can
fill in the relevant information according to the guidelines provided by us,
and send your questions to service@ginverter.com. We will review the issue as
soon as possible and respond after verifying your user identity.
XIV. Changes to the Privacy Agreement
14.1 We may revise the content of this policy over time. If such changes will
lead to substantial derogation of your rights under this policy, we will notify
you by prompting a prominent position on the page before the changes take
effect. In such a case, by continuing to use our services, you agree to be
bound by the revised policy. For major revisions, we will also provide more
prominent notices (including for some services, we will notify through website
announcements, explaining the specific changes to the privacy policy).
Significant changes referred to in this
policy include, but are not limited to:
14.2 Significant changes to our service model. Such as the purpose of
processing user information, the type of user information processed, the way of
using user information, etc.;
14.3 We have undergone major changes in terms of control and organizational
structure. Such as business adjustments, bankruptcy mergers and acquisitions,
etc. caused by changes in owners, etc.;
14.4 Changes in the main objects of user information sharing, transfer or
public disclosure;
14.5 Significant changes in your rights to participate in user information
processing and how to exercise them;
14.6 When contact information
and complaint channels of our responsible department for handling user
information security change;
14.7 When the user information security impact assessment report indicates that
there is a high risk.
14.8 We recommend that you regularly review our privacy practices for updates.
Your continued use of the Services on your mobile phone and/or any other device
will be deemed acceptance of the updated Privacy Policy.